Adam White

Editor-in-Chief

30 posts

Architecture and integration (Jul 8, 2026)

How to go headless without forking your team

Going headless moves integration into the AI IDE. When code and the visual builder edit different copies of a workflow, your team forks. Here's the fix.

Architecture and integration (May 27, 2026)

5 questions every enterprise should ask before choosing an iPaaS

One in three software engineering leaders say integration is their top AI priority. Here are the five questions to ask before choosing an iPaaS, and the responses that should give you pause.

Agent development and automation (May 21, 2026)

MCP is making your AI bill unpredictable. Here's why.

Every MCP tool loaded into an agent's context window costs tokens before a single task begins. At enterprise scale, that math adds up fast. Here is what is driving your AI bill and how to get it under control.

Agent development and automation (May 11, 2026)

Drops of determinism: the fix for MCP agents that keep getting it wrong

MCP execution failures aren't a model accuracy problem. They're an architecture problem. Here's why raw tool design produces inconsistent agent behavior, and what composite, workflow-backed tools do differently.

Agent development and automation (Apr 30, 2026)

Shadow MCP is the new shadow IT

Shadow MCP is following the same organizational arc as shadow IT, but with a wider attack surface and faster entrenchment. Here's what it looks like inside an enterprise, and how to stay ahead of it.

Executive perspectives (Feb 5, 2026)

What AI will really change at work in 2026

AI will change work in 2026, but not the way most teams expect. Learn how agents, orchestration, and governance reshape specific roles across the enterprise.

Agent development and automation (Jan 8, 2026)

ChatGPT vs Claude vs Gemini

A practical comparison of ChatGPT, Claude, and Gemini for enterprise AI agents, focused on performance, security, governance, and real-world operability.

Agent development and automation (Dec 12, 2025)

Agent vs copilot vs chatbot: Understanding the difference

Agents, copilots, and chatbots serve different roles in enterprise AI. Learn how they differ in autonomy, capability, and architecture, and when to use each.

Agent development and automation (Sep 25, 2025)

Everything you need to know about AI agents for HR

Learn how AI agents for HR automate onboarding, enforce policies, and resolve employee requests so HR and IT teams can deliver faster, more secure service at scale.

Agent development and automation (Aug 26, 2025)

Finding your AI agent Goldilocks zone

Not every workflow needs an AI agent. Learn when to use AI agents and how to find the enterprise "sweet spot" for automation.

Agent development and automation (Aug 5, 2025)

What it really takes for enterprise AI readiness

AI readiness requires more than models. Learn how Yext transformed integration into AI infrastructure to scale AI safely across the enterprise.

Customer stories (May 22, 2025)

AI Agents in action: Lessons from tech innovators

Enterprise AI agents are moving beyond chatbots to automate real operational work. Learn how leading tech teams deploy agents across IT, support, and business workflows.

Agent development and automation (Apr 23, 2025)

Everything you need to know about ITSM agents

The average IT support ticket takes over an hour to resolve—if you’re a human. Learn why it’s time IT service desks offload low-value tickets to an ITSM agent (and how to do it right).

Operations in practice (Apr 5, 2024)

How low-code workflow automation speeds up IT projects

Find out why companies are choosing low-code workflow automation platforms to accelerate IT projects.

Operations in practice (Sep 14, 2023)

A guide to accounts receivable (AR) automation

Discover the power of accounts receivable (AR) automation in enhancing cash flow management. Transform your AR processes for financial efficiency.

Operations in practice (Aug 24, 2023)

The ultimate guide to hiring a RevOps Manager

Discover what makes a great RevOps Manager, what their first 90 days should look like, and what critical platform they need for success.

News (Aug 15, 2023)

Unlock profitability with order-to-cash automation templates

Free up finance teams and boost profitability with Tray's order-to-cash (O2C) automation templates. Transform finance processes and expedite cash flow for success.

Operations in practice (Jul 12, 2023)

3 ways to plug revenue leakages with O2C automation

Discover how order-to-cash (O2C) automation can plug revenue leakages by reducing manual errors, accelerating cash flow, and enhancing process visibility.

Operations in practice (Jul 3, 2023)

The RevOps secret weapon: Low-code automation

Discover the secret weapon for RevOps success: low code automation. Learn game-changing use cases and essential features for seamless customer experiences.

Operations in practice (Jun 15, 2023)

4 signs your order-to-cash process is broken

Optimizing your order-to-cash (O2C) process can lead to a 10 – 15% increase in revenue and tremendous cost savings. Get started by addressing these four common challenges.

Operations in practice (Jun 12, 2023)

From Zero to RevOps Hero: How to Build a Winning RevOps Team

Discover how to build a high-performing RevOps team to drive revenue growth, foster collaboration, and leverage low-code automation platforms like Tray for long-term business success.

Operations in practice (May 30, 2023)

Accelerate revenue growth with order-to-cash automation

End manual work and automate your way to cash faster with order-to-cash (O2C) automation.

Agent development and automation (Apr 20, 2023)

5 signs you need to uplevel your automation platform

As your business grows and workflows become more complex, you may need to uplevel your automation platform to be more flexible and scalable. Look out for these five signs it’s time to upgrade your automation platform.

Operations in practice (Mar 1, 2023)

Building your RevOps machine: the essential tech stack

Maximize your revenue potential with the right tech stack. Learn why the perfect RevOps tech stack has low-code automation at its center.

Operations in practice (Feb 2, 2023)

Getting started with RevOps: A Beginner’s Guide

Learn everything you need to know for getting started with Revenue Operations in this beginner’s guide.

Architecture and integration (Feb 1, 2023)

iPaaS vs RPA: What’s the difference?

Compare iPaaS vs RPA to understand the key differences between integration platforms and robotic process automation and when each is best for business automation.

Architecture and integration (Sep 1, 2022)

The beginner’s guide to embedded integrations

Learn the what, why, and how of embedded integration platforms in this beginner’s guide.

Architecture and integration (May 3, 2022)

Serverless workflows go mainstream to meet data demands

Learn how growth-focused businesses are turning to serverless workflows to achieve their data integration and automation initiatives.

Architecture and integration (Apr 6, 2022)

Embedded integrations are table stakes for software vendors

If you work in software, API integrations for your product with your customers’ tech stack are no longer a nice-to-have. Your customers expect them.

Architecture and integration (Mar 2, 2022)

Automation drives low-code digital transformation

Learn how the surge in demand for automation and integration promotes businesses to adopt a low code digital transformation strategy.